Refund policy

Last updated: 26 September 2026

We want you to love what you ordered from YouBe Wear. If something isn't right, here's how we'll fix it.

30-day returns

• You can return any item within 30 days of delivery, as long as it's unused, unwashed and in its original packaging.
• To start a return, email hello@youbewear.com with your order number and the items you'd like to return. We'll reply with return instructions within 2 business days.
• Please don't send items back without contacting us first, so we can match your parcel to your order.
• Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item. We recommend a tracked service.

Refunds

• Once we receive and check your return, we'll refund you to your original payment method within 14 days.
• If you return an item within 14 days of delivery, we'll also refund the standard delivery charge you paid for it.
• If an item comes back used, washed or damaged, we may reduce the refund to reflect that.

Exchanges

Need a different size or colour? The quickest way is to return the item for a refund and place a new order, so you get the new item without waiting.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or not what you ordered, email us within 30 days of delivery with your order number and a clear photo. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

Lost orders

If your order hasn't arrived 15 business days after the estimated delivery date, contact us and we'll send it again or refund you in full.

Cancelling an order

You can cancel free of charge within 12 hours of placing your order, as long as it hasn't been dispatched. After that, you can still return it once it arrives.